I fly a lot and am considered a heavyweight among people who claim to know corporate travel. I
have flown so much that I have received Christmas gifts from the major airlines. One time when I was
taking a couple of months off and trying to stay home more I actually received calls from the
airlines asking where I was and if everything was alright. That is too much. That is too much
because of the wear and tear it places on your body and family life but also because of the dent it
places in your wallet. I have found a method of correcting those issues, at least the expense part
anyway.
I received a phone call from a man asking if he could have the honor of booking
my next set of travel arrangements for me. During a short interview he asked me where I typically
went, how often I traveled, where my seat preferences are on types of airlines, which airlines I
preferred, how much I was typically spending per flight to different locations, what type of
accommodations the hotels I stayed in needed to have for me to be happy, what size and type of
rental cars I preferred, all about my frequent traveler programs and away he went. I did not think
another thing about it.
Within a few days I had a need to book a trip. I sent a quick
e-mail to him letting him know the specifics about the trip and gave him a few hours to go to work.
In the meantime I also went to work to check out what I would be able to book on my own. After
spending about 45 minutes of my time I had a held itinerary for a flight, rental car and hotel room.
The reservations were all made with my regular member numbers and frequent flier accounts and all
discounts were applied. The entire 3 day travel itinerary was budgeted at $1,620.00 for air fare,
rental car and a hotel stay.
I received an e-mail a couple of hours later telling me that
I could save $200 off of my flight if I would be willing to make one-stop (I wasn't), $30 a day off
my rental car if I would use a different company (I would gladly for a $90 savings) and that a nice
upgrade over my original lodging plans would cost me $69 per night and not $199 per night (a savings
of $130 per night and $420 for the trip). I fell in love with salesperson who had taken the time to
get in touch with me a week ago. He had saved me and my company exactly $510.
Our
department participates in a margin sharing plan that rewards our team of sales people for the
margin that we bring in. Travel has been a sore spot for the corporation and the department as the
expenses have gone up for travel and we have struggled with ways to cut back. We sell a service that
is difficult to sell over the phone, typically requiring a couple of multiple day visits on-site to
get a new project started. My next call was to our corporate team to let them know about how we can
all save money on our corporate travel. I sent the person who contacted me originally a personal
thank you note.